{"page":{"id":"01J29714AF85CWHBWW38FT2GVB","name":"Ticket Tailor","url":"https://status.tickettailor.com/","updated_at":"2026-08-26T15:28:54Z"},"incidents":[{"id":"01M0Z9EY5X2TR0SWBM967JQC5M","name":"Website latency","status":"resolved","created_at":"2026-08-26T15:01:49Z","updated_at":"2026-08-26T15:28:54Z","resolved_at":"2026-08-26T15:28:54Z","impact":"none","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01M0ZB0HK7WNWNKE6ET79QM9K5","body":"The website is running as normal. Thanks for your patience whilst we fixed this.","created_at":"2026-08-26T15:28:54Z","display_at":"2026-08-26T15:28:54Z","incident_id":"01M0Z9EY5X2TR0SWBM967JQC5M","status":"resolved","updated_at":"2026-08-26T15:28:54Z"},{"id":"01M0Z9YF22B5GKKV7FPCC9VXTN","body":"We've identified the cause of the site running more slowly than normal and are working on a fix. We expect to be up and running as normal shortly.","created_at":"2026-08-26T15:10:18Z","display_at":"2026-08-26T15:10:18Z","incident_id":"01M0Z9EY5X2TR0SWBM967JQC5M","status":"monitoring","updated_at":"2026-08-26T15:10:18Z"},{"id":"01M0Z9EY5XA7JHBKTY68SDK8H3","body":"We’re currently investigating reports that the site is running more slowly than usual.","created_at":"2026-08-26T15:01:49Z","display_at":"2026-08-26T15:01:49Z","incident_id":"01M0Z9EY5X2TR0SWBM967JQC5M","status":"investigating","updated_at":"2026-08-26T15:01:49Z"}]},{"id":"01KZ1F2MQM95PPBRVV8FEJV7X6","name":"Errors connecting custom domains ","status":"resolved","created_at":"2026-08-02T14:47:03Z","updated_at":"2026-08-02T15:45:35Z","resolved_at":"2026-08-02T15:45:35Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01KZ1JDV10KQWDTNHYWFMEKN77","body":"Thanks for bearing with us while we fixed this.\n\nCustom domain setup has been restored.","created_at":"2026-08-02T15:45:35Z","display_at":"2026-08-02T15:45:35Z","incident_id":"01KZ1F2MQM95PPBRVV8FEJV7X6","status":"resolved","updated_at":"2026-08-02T15:45:35Z"},{"id":"01KZ1HANPN8DW61KH11A0YR6SF","body":"We are currently fixing the errors preventing connections of new custom domains to box offices.","created_at":"2026-08-02T15:26:23Z","display_at":"2026-08-02T15:26:23Z","incident_id":"01KZ1F2MQM95PPBRVV8FEJV7X6","status":"identified","updated_at":"2026-08-02T15:26:23Z"},{"id":"01KZ1FAJZKRHYS8KCVE9WEF20Z","body":"We are still investigating the errors showing to users when connecting custom domains. \n\nEvent pages and ticket sales are unaffected.","created_at":"2026-08-02T14:51:23Z","display_at":"2026-08-02T14:51:23Z","incident_id":"01KZ1F2MQM95PPBRVV8FEJV7X6","status":"investigating","updated_at":"2026-08-02T14:51:23Z"},{"id":"01KZ1F2MQMNC2GNEHVY882BSZB","body":"We are currently investigating reports of event pages and widgets on custom domains showing errors.","created_at":"2026-08-02T14:47:03Z","display_at":"2026-08-02T14:47:03Z","incident_id":"01KZ1F2MQM95PPBRVV8FEJV7X6","status":"investigating","updated_at":"2026-08-02T14:47:03Z"}]},{"id":"01KY55JT7V0RNQZY52CD9AN3FT","name":"Site latency","status":"resolved","created_at":"2026-07-22T15:02:23Z","updated_at":"2026-07-22T15:36:19Z","resolved_at":"2026-07-22T15:36:19Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01KY57GYG339YZFKZ6PPDY9M0A","body":"We have resolved the site slowness and everything should be back to normal. Thanks for you patience!","created_at":"2026-07-22T15:36:19Z","display_at":"2026-07-22T15:36:19Z","incident_id":"01KY55JT7V0RNQZY52CD9AN3FT","status":"resolved","updated_at":"2026-07-22T15:36:19Z"},{"id":"01KY55JT7VRG8474AMQ3K78P89","body":"We are currently investigating site latency which which may result in slower load times, or delayed access to logins and event pages.\n\nOur team is actively working to identify the issue and restore everything to full capacity.","created_at":"2026-07-22T15:02:23Z","display_at":"2026-07-22T15:02:23Z","incident_id":"01KY55JT7V0RNQZY52CD9AN3FT","status":"investigating","updated_at":"2026-07-22T15:16:50Z"}]},{"id":"01KJWD79JRJV2DSWR9C18CFSWZ","name":"Errors when loading the checkout widget","status":"resolved","created_at":"2026-03-04T12:30:04Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2026-03-04T12:28:00Z","impact":"major","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01KJWD79JRSRZ2G9TNN1J0VY2Q","body":"Some users may have experienced issues loading the checkout widget, this issue is now resolved.","created_at":"2026-03-04T12:30:04Z","display_at":"2026-03-04T12:28:00Z","incident_id":"01KJWD79JRJV2DSWR9C18CFSWZ","status":"resolved","updated_at":"2026-03-04T12:30:04Z"},{"id":"01KJWD79JRZ7FHSE9J8G7HNME4","body":"We're seeing an increase of issues when loading the checkout widget.","created_at":"2026-03-04T12:30:04Z","display_at":"2026-03-04T11:45:00Z","incident_id":"01KJWD79JRJV2DSWR9C18CFSWZ","status":"identified","updated_at":"2026-03-04T12:30:04Z"}]},{"id":"01KJQB1F2M4712A99TTMDET6FG","name":"Order notifications in the dashboard","status":"resolved","created_at":"2026-03-02T13:15:44Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2026-03-02T13:24:31Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01KJQBHJDFX788FZ8H7R8F1XVW","body":"Thanks for bearing with us as we fixed this.\n\nAll orders should appear on 'Orders' pages as usual. The order information that was delayed now appears in your Box Office.","created_at":"2026-03-02T13:24:31Z","display_at":"2026-03-02T13:24:31Z","incident_id":"01KJQB1F2M4712A99TTMDET6FG","status":"resolved","updated_at":"2026-03-02T13:24:31Z"},{"id":"01KJQB1F2MHT7NPYVR0K9Y4WFC","body":"We are investigating reports that some recent order information is not appearing in the Event Organiser dashboard after people have bought tickets.\nWe know how important it is to have your order data at your fingertips and we are treating this as a priority.","created_at":"2026-03-02T13:15:44Z","display_at":"2026-03-02T13:15:44Z","incident_id":"01KJQB1F2M4712A99TTMDET6FG","status":"investigating","updated_at":"2026-03-02T13:15:44Z"}]},{"id":"01KH1NCQKR75NJAHYNW6Y7TWSH","name":"Order emails were delayed","status":"resolved","created_at":"2026-02-09T16:57:39Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2026-02-09T16:57:56Z","impact":"major","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01KH1ND7H35HFX003751ZJN9JZ","body":"Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers.  \n\nThese have been resent and should be with all affected buyers. ","created_at":"2026-02-09T16:57:56Z","display_at":"2026-02-09T16:57:56Z","incident_id":"01KH1NCQKR75NJAHYNW6Y7TWSH","status":"resolved","updated_at":"2026-02-09T16:57:56Z"},{"id":"01KH1NCQKRNEC23F1SDNPABKZK","body":"Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers.  \n\nThese have been resent and should be with all affected buyers. ","created_at":"2026-02-09T16:57:39Z","display_at":"2026-02-09T16:57:39Z","incident_id":"01KH1NCQKR75NJAHYNW6Y7TWSH","status":"monitoring","updated_at":"2026-02-09T16:57:39Z"}]},{"id":"01KABCAB35Z61XG44MEPQJDKJ4","name":"Site unavailable due to Cloudflare outage","status":"resolved","created_at":"2025-11-18T11:41:35Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2025-11-18T14:29:19Z","impact":"critical","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01KABNXEX5JZB5EWC0A3BQTKWH","body":"Cloudflare have implemented a fix for the issue. All of our services running on Cloudflare infrastructure are healthy and stable once more.","created_at":"2025-11-18T14:29:19Z","display_at":"2025-11-18T14:29:19Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"resolved","updated_at":"2025-11-18T14:29:19Z"},{"id":"01KABHKVT3EF8HBDS7WR8S1XWX","body":"Cloudflare have indicated that the global outage issue has been identified and a fix is being implemented. We're continuing to monitor our systems.","created_at":"2025-11-18T13:14:10Z","display_at":"2025-11-18T13:14:10Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"monitoring","updated_at":"2025-11-18T13:14:10Z"},{"id":"01KABEWS6RE9XXZVB92NSA3CX5","body":"Our infrastructure provider is down again. We're continuing to monitor this issue.","created_at":"2025-11-18T12:26:37Z","display_at":"2025-11-18T12:26:37Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"monitoring","updated_at":"2025-11-18T12:26:37Z"},{"id":"01KABEFW0QJC3BD1GBXPVGJJ1T","body":"Cloudflare issues appear to be resolved and our systems are functioning normally again – we're continuing to monitor this issue.","created_at":"2025-11-18T12:19:34Z","display_at":"2025-11-18T12:19:34Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"monitoring","updated_at":"2025-11-18T12:19:34Z"},{"id":"01KABDSKGX0QD657W34EVJT3HD","body":"Our sites and services are unavailable due to a widespread global outage affecting Cloudflare, our infrastructure provider.","created_at":"2025-11-18T12:07:24Z","display_at":"2025-11-18T12:07:24Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"identified","updated_at":"2025-11-18T12:07:24Z"},{"id":"01KABD760XBG5SNZAA0WJ91SEH","body":"Our sites and services are intermittently unavailable due to an outage affecting Cloudflare, our infrastructure provider.","created_at":"2025-11-18T11:57:20Z","display_at":"2025-11-18T11:57:20Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"identified","updated_at":"2025-11-18T11:57:20Z"},{"id":"01KABCT14RWWWQ40WH118FFAZE","body":"Our sites and services are intermittently unavailable due to an outage affecting Cloudflare, our infrastructure provider.","created_at":"2025-11-18T11:50:09Z","display_at":"2025-11-18T11:50:09Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"investigating","updated_at":"2025-11-18T11:50:09Z"},{"id":"01KABCAB3565Q6YFGS828AQ47M","body":"We are currently investigating reports of site latency, related to a recent cloudflare outage.","created_at":"2025-11-18T11:41:35Z","display_at":"2025-11-18T11:41:35Z","incident_id":"01KABCAB35Z61XG44MEPQJDKJ4","status":"investigating","updated_at":"2025-11-18T11:41:35Z"}]},{"id":"01K8R449S1KZ5D5CWGS70VKZTB","name":"Reports of PayPal payments failing","status":"resolved","created_at":"2025-10-29T13:57:13Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2025-10-31T14:54:27Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K8XC6J46BT36R2GFY0JP2MA3","body":"The failed payments were all identified as being declined for genuine reasons, not technical issues with Ticket Tailor or PayPal.","created_at":"2025-10-31T14:54:28Z","display_at":"2025-10-31T14:54:27Z","incident_id":"01K8R449S1KZ5D5CWGS70VKZTB","status":"resolved","updated_at":"2025-10-31T14:54:28Z"},{"id":"01K8WXVGVQCKPKECT5N4EZX3YZ","body":"We are still waiting for help from PayPal to investigate these reports.  This is only affecting a small number of PayPal orders.","created_at":"2025-10-31T10:43:46Z","display_at":"2025-10-31T10:43:46Z","incident_id":"01K8R449S1KZ5D5CWGS70VKZTB","status":"investigating","updated_at":"2025-10-31T10:43:46Z"},{"id":"01K8RD4Y1TR6ZD8VBQ917MY3GH","body":"We’re waiting for a reply from PayPal about the errors they are sending us for some payments.\n\nThis is only affecting a small number of PayPal orders.","created_at":"2025-10-29T16:34:51Z","display_at":"2025-10-29T16:34:51Z","incident_id":"01K8R449S1KZ5D5CWGS70VKZTB","status":"investigating","updated_at":"2025-10-29T16:34:51Z"},{"id":"01K8R449S18V05KAC035KTG64P","body":"We are investigating reports that some PayPal payments are not going through. We are working with PayPal to understand the errors.","created_at":"2025-10-29T13:57:13Z","display_at":"2025-10-29T13:57:13Z","incident_id":"01K8R449S1KZ5D5CWGS70VKZTB","status":"investigating","updated_at":"2025-10-29T13:57:13Z"}]},{"id":"01K8EF263H2DG13YCE6SEMA9JX","name":"Issue affecting Ticket Tailor event page access in Spain","status":"resolved","created_at":"2025-10-25T19:55:53Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2025-10-25T20:42:23Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K8EHQAPADKD7XAEGK90KE7JK","body":"We've identified that Spanish ISPs block Cloudflare domains during LaLiga matches to combat illegal streaming. Unfortunately, this is something outside of our control at Ticket Tailor.","created_at":"2025-10-25T20:42:23Z","display_at":"2025-10-25T20:42:23Z","incident_id":"01K8EF263H2DG13YCE6SEMA9JX","status":"resolved","updated_at":"2025-10-25T20:42:23Z"},{"id":"01K8EF263H1FE6JPTWTSYF2YG4","body":"Currently investigating an issue affecting Ticket Tailor event page access in Spain","created_at":"2025-10-25T19:55:53Z","display_at":"2025-10-25T19:55:53Z","incident_id":"01K8EF263H2DG13YCE6SEMA9JX","status":"investigating","updated_at":"2025-10-25T19:55:53Z"}]},{"id":"01K87B547JV49H8578V45FE6V0","name":"Ticket buyers exeriencing errors when completing orders","status":"resolved","created_at":"2025-10-23T01:32:54Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2025-10-23T01:41:12Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K87BMA8NFY8JJW9AS18SE31K","body":"This issue has now been resolved. There was a problem with our event page queuing system on Cloudflare, which caused ticket buyers to see an error during checkout.","created_at":"2025-10-23T01:41:12Z","display_at":"2025-10-23T01:41:12Z","incident_id":"01K87B547JV49H8578V45FE6V0","status":"resolved","updated_at":"2025-10-23T02:23:46Z"},{"id":"01K87B547JE2NRDDJFGC22ZVY4","body":"We're investigating reports some ticket buyers are experiencing an error when completing their order.","created_at":"2025-10-23T01:32:54Z","display_at":"2025-10-22T23:00:00Z","incident_id":"01K87B547JV49H8578V45FE6V0","status":"investigating","updated_at":"2025-10-23T02:08:01Z"}]},{"id":"01K807DH2MY5DWP4ZY5CESJ0XD","name":"Live support chat is down","status":"resolved","created_at":"2025-10-20T07:12:54Z","updated_at":"2026-03-11T15:45:37Z","resolved_at":"2025-10-20T10:44:14Z","impact":"none","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K80KGF3SDG24RWBHEVXN4BEC","body":"The software we use for live chat is back online, and we are getting your messages as usual. Thanks for you patience!","created_at":"2025-10-20T10:44:14Z","display_at":"2025-10-20T10:44:14Z","incident_id":"01K807DH2MY5DWP4ZY5CESJ0XD","status":"resolved","updated_at":"2025-10-20T10:44:14Z"},{"id":"01K807DH2M20APMTJ7M2TH3A85","body":"The software that provides our live chat support is down. You can still email us via [hi@tickettailor.com](mailto:hi@tickettailor.com \"hi@tickettailor.com\"), but replies may be a bit slower than usual.","created_at":"2025-10-20T07:12:54Z","display_at":"2025-10-20T07:12:54Z","incident_id":"01K807DH2MY5DWP4ZY5CESJ0XD","status":"identified","updated_at":"2025-10-20T07:12:54Z"}]},{"id":"01K7PV1JB9VSJYNYXYAEJ0MK33","name":"Higher errors than normal for customers paying with PayPal","status":"resolved","created_at":"2025-10-16T15:43:30Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-10-16T16:55:08Z","impact":"none","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K7QGE8ASVACTQHDKQJHCTQBN","body":"Paypal updated their status to resolved. [https://paypal-status.com/history/eventdetails/89894](https://paypal-status.com/history/eventdetails/89894 \"https://paypal-status.com/history/eventdetails/89894\")","created_at":"2025-10-16T21:57:25Z","display_at":"2025-10-16T21:57:25Z","incident_id":"01K7PV1JB9VSJYNYXYAEJ0MK33","status":"resolved","updated_at":"2025-10-16T21:57:25Z"},{"id":"01K7QGAXC40DQ3TQXCBYM307S0","body":"PayPal has communicated the issue has been resolved: https://www.paypal-status.com/history/eventdetails/89894 and checkout pages are loading as normal.\nWe will keep monitoring the situation until we've confirmed no further disruptions from the previous PayPal outage.","created_at":"2025-10-16T21:55:36Z","display_at":"2025-10-16T21:55:36Z","incident_id":"01K7PV1JB9VSJYNYXYAEJ0MK33","status":"monitoring","updated_at":"2025-10-16T21:55:36Z"},{"id":"01K7Q61E25S8KT7GQ1X9FAWHNM","body":"PayPal are still investigating issues to their javascript libraries that power our checkout and are causing intermittent failures when paying with PayPal","created_at":"2025-10-16T18:55:40Z","display_at":"2025-10-16T18:55:40Z","incident_id":"01K7PV1JB9VSJYNYXYAEJ0MK33","status":"investigating","updated_at":"2025-10-16T18:55:40Z"},{"id":"01K7Q3FHRD5D0YQQY67KCRWD8R","body":"We are still investigating reports that people may be experiencing issues loading the PayPal checkout. We are investigating, and think this may be related to the PayPal outage.","created_at":"2025-10-16T18:10:56Z","display_at":"2025-10-16T18:10:56Z","incident_id":"01K7PV1JB9VSJYNYXYAEJ0MK33","status":"investigating","updated_at":"2025-10-16T18:10:56Z"},{"id":"01K7PZ4QTPNHEXYEMT9RJ06Y9J","body":"Payments are processing as expected via PayPal","created_at":"2025-10-16T16:55:08Z","display_at":"2025-10-16T16:55:08Z","incident_id":"01K7PV1JB9VSJYNYXYAEJ0MK33","status":"resolved","updated_at":"2025-10-16T16:55:08Z"},{"id":"01K7PX68Y6KHCFKXFX6E5DNZN2","body":"Paypal is experiencing an outage. This is not reflected on the official status page yet.\nWe are waiting further updates: https://www.paypal-status.com/product/production","created_at":"2025-10-16T16:21:01Z","display_at":"2025-10-16T16:21:01Z","incident_id":"01K7PV1JB9VSJYNYXYAEJ0MK33","status":"monitoring","updated_at":"2025-10-16T16:24:03Z"},{"id":"01K7PV1JB9BDK7PFHXTW4CQ5H9","body":"We are investigating reports that some PayPal orders are completing, but giving the buyer an ‘incomplete payment’ warning.\n\nThis has confused some buyers who think they need to order again.","created_at":"2025-10-16T15:43:30Z","display_at":"2025-10-16T15:43:30Z","incident_id":"01K7PV1JB9VSJYNYXYAEJ0MK33","status":"investigating","updated_at":"2025-10-16T15:43:30Z"}]},{"id":"01K6ZJ1R0EH9AMCGJ4AFSSAW77","name":"Reports of failed Square payments","status":"resolved","created_at":"2025-10-07T14:43:46Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-10-07T15:06:51Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K6ZKBZWG0MFXC0CY6Q3TDSN9","body":"Square payments were temporarily unable to process. This is now working as normal.","created_at":"2025-10-07T15:06:51Z","display_at":"2025-10-07T15:06:51Z","incident_id":"01K6ZJ1R0EH9AMCGJ4AFSSAW77","status":"resolved","updated_at":"2025-10-07T15:06:51Z"},{"id":"01K6ZJ1R0EFDTD6F82XSP5CQH4","body":"We’re currently investigating reports that payments taken via Square might not be successful.","created_at":"2025-10-07T14:43:46Z","display_at":"2025-10-07T14:43:46Z","incident_id":"01K6ZJ1R0EH9AMCGJ4AFSSAW77","status":"investigating","updated_at":"2025-10-07T14:43:46Z"}]},{"id":"01K53FZNBS095597A625J9N6YQ","name":"Database Incident Resolved and Monitoring","status":"resolved","created_at":"2025-09-14T06:53:15Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-09-14T06:58:33Z","impact":"none","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K53G9BEXNW2AFS7DYTWY0P4J","body":"Our engineers have resolved an issue with our database and will continue to monitor performance.","created_at":"2025-09-14T06:58:33Z","display_at":"2025-09-14T06:58:33Z","incident_id":"01K53FZNBS095597A625J9N6YQ","status":"resolved","updated_at":"2025-09-14T06:58:33Z"},{"id":"01K53FZNBSJ91W4EECMZW0Z46M","body":"We detected an issue with our database that was affecting site performance temporarily. Our engineers have resolved the issue and will continue to monitor performance.","created_at":"2025-09-14T06:53:15Z","display_at":"2025-09-14T06:53:15Z","incident_id":"01K53FZNBS095597A625J9N6YQ","status":"monitoring","updated_at":"2025-09-14T06:53:15Z"}]},{"id":"01K4QE33S7C8FCY3025CE0ZTY0","name":"Some users are experiencing errors completing free orders","status":"resolved","created_at":"2025-09-09T14:29:18Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-09-09T14:41:52Z","impact":"major","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K4QET3WMEFKZ0TCD4HRF5KF6","body":"The issue fixed and errors should not appear for free orders anymore.","created_at":"2025-09-09T14:41:52Z","display_at":"2025-09-09T14:41:52Z","incident_id":"01K4QE33S7C8FCY3025CE0ZTY0","status":"resolved","updated_at":"2025-09-09T14:41:52Z"},{"id":"01K4QE33S74D6GYW8VB4PP65N9","body":"Some users are experiencing errors completing free orders. We've identified the cause, we are rolling back the issue. We're expecting a fix to be live in the next 10 minutes.","created_at":"2025-09-09T14:29:18Z","display_at":"2025-09-09T14:29:18Z","incident_id":"01K4QE33S7C8FCY3025CE0ZTY0","status":"identified","updated_at":"2025-09-09T14:29:18Z"}]},{"id":"01K3KBAXZ8GCS6010GV1TSZFX6","name":"Event pages running more slowly than usual","status":"resolved","created_at":"2025-08-26T14:08:29Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-08-22T20:02:00Z","impact":"none","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K3KBAXZ8PB8F6NXJC6NXS050","body":"For roughly 10 minutes event pages and checkout ran slower than usual, due to unusually high traffic. Some customers were impacted.\n\n\u003chttps://ca.slack-edge.com/T03P65PD3-U01A1TJTX0R-465fc878572f-48\u003e\n\n**\n**","created_at":"2025-08-26T14:08:29Z","display_at":"2025-08-22T20:02:00Z","incident_id":"01K3KBAXZ8GCS6010GV1TSZFX6","status":"resolved","updated_at":"2025-08-26T14:08:29Z"}]},{"id":"01K38GKC1WZSGD4HV08K1BX3BF","name":"Issue on checkout for Stripe","status":"resolved","created_at":"2025-08-22T09:08:49Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-08-22T11:02:03Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K38Q2PCZ9MFSB4FZJ5R5MD6Q","body":"The fix has now been deployed. The issue was linked to Stripe Link, which we’ve temporarily disabled, so some ticket buyers may experience limited access for a short time.","created_at":"2025-08-22T11:02:03Z","display_at":"2025-08-22T11:02:03Z","incident_id":"01K38GKC1WZSGD4HV08K1BX3BF","status":"resolved","updated_at":"2025-08-22T11:10:07Z"},{"id":"01K38GKC1W8R0317AW3Z47M2SD","body":"We are currently investigating an ongoing issue on checkout for Stripe. We are treating this as a priority.","created_at":"2025-08-22T09:08:50Z","display_at":"2025-08-22T09:08:49Z","incident_id":"01K38GKC1WZSGD4HV08K1BX3BF","status":"investigating","updated_at":"2025-08-22T09:08:50Z"}]},{"id":"01K08JJ6AD7CJHQ9Z45777HA3J","name":"Reports of delayed ticket sending ","status":"resolved","created_at":"2025-07-16T02:56:02Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-07-16T04:10:08Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01K08PSVNG4D30QGB4288Q7YTZ","body":"Tickets are now sending as usual.","created_at":"2025-07-16T04:10:08Z","display_at":"2025-07-16T04:10:08Z","incident_id":"01K08JJ6AD7CJHQ9Z45777HA3J","status":"resolved","updated_at":"2025-07-16T04:10:08Z"},{"id":"01K08NKS6FEK13M1DBNPRB14F1","body":"We have released a fix and emails should be sending as normal.\n\nIf you issued tickets in this time we advise you to resend tickets to your customers via an email broadcast.","created_at":"2025-07-16T03:49:20Z","display_at":"2025-07-16T03:49:20Z","incident_id":"01K08JJ6AD7CJHQ9Z45777HA3J","status":"monitoring","updated_at":"2025-07-16T03:49:20Z"},{"id":"01K08M63J5JS96R5XBBK57KWA2","body":"We have found the cause for emails being delayed, and are working on a fix.","created_at":"2025-07-16T03:24:24Z","display_at":"2025-07-16T03:24:24Z","incident_id":"01K08JJ6AD7CJHQ9Z45777HA3J","status":"identified","updated_at":"2025-07-16T03:24:24Z"},{"id":"01K08JJ6ADQP438F6S7AZHW2GZ","body":"We are currently investigating reports of ticket confirmation emails not reaching customers as quickly as expected. We are treating this as a priority.","created_at":"2025-07-16T02:56:02Z","display_at":"2025-07-16T02:56:02Z","incident_id":"01K08JJ6AD7CJHQ9Z45777HA3J","status":"investigating","updated_at":"2025-07-16T02:56:02Z"}]},{"id":"01JZ8QG1QGZ3PT83TFNX4GSR5C","name":"Event images are not displaying in the event header, description, or on the event pages","status":"resolved","created_at":"2025-07-03T18:06:33Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-07-03T18:24:07Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01JZ8RG6FZMFCFHFAQM5C6QV10","body":"This has now been resolved and everything is working as it should. Sorry for any inconvenience caused and we appreciate your patience. ","created_at":"2025-07-03T18:24:07Z","display_at":"2025-07-03T18:24:07Z","incident_id":"01JZ8QG1QGZ3PT83TFNX4GSR5C","status":"resolved","updated_at":"2025-07-03T18:24:07Z"},{"id":"01JZ8QG1QGSS2FB9HYHWYW709V","body":"Event images are temporarily not displaying in the event header, description, or on the event pages. The team are currently investigating this. ","created_at":"2025-07-03T18:06:33Z","display_at":"2025-07-03T18:06:33Z","incident_id":"01JZ8QG1QGZ3PT83TFNX4GSR5C","status":"investigating","updated_at":"2025-07-03T18:06:33Z"}]},{"id":"01JZ7CEAAR3775QG8GCFK69JX2","name":"Routine maintenance","status":"resolved","created_at":"2025-07-03T05:34:08Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-07-03T05:53:50Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01JZ7DJDBC30ECT2CJMDJGHH2Z","body":"Systems are operating normally. A routine maintenance was performed where the orders page and the reporting page may have been temporarily affected. We apologise for any inconvenience caused and appreciate your patience.","created_at":"2025-07-03T05:53:50Z","display_at":"2025-07-03T05:53:50Z","incident_id":"01JZ7CEAAR3775QG8GCFK69JX2","status":"resolved","updated_at":"2025-07-03T05:53:50Z"},{"id":"01JZ7CEAAR22TB6NY0DY34G846","body":"We’re currently doing routine maintenance","created_at":"2025-07-03T05:34:08Z","display_at":"2025-07-03T05:34:08Z","incident_id":"01JZ7CEAAR3775QG8GCFK69JX2","status":"identified","updated_at":"2025-07-03T05:34:08Z"}]},{"id":"01JZ543JQQRV34PV6KAYJHJ1TN","name":"Checkout sessions interrupted","status":"resolved","created_at":"2025-07-02T08:29:58Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-07-02T08:34:55Z","impact":"none","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01JZ54CMDKBAMTNKN54GENT7DT","body":"Checkout is working as normal. (This short outage was resolved at 09:28 BST).","created_at":"2025-07-02T08:34:55Z","display_at":"2025-07-02T08:34:55Z","incident_id":"01JZ543JQQRV34PV6KAYJHJ1TN","status":"resolved","updated_at":"2025-07-02T08:34:55Z"},{"id":"01JZ543JQQ8DVCKE3VSG752KQA","body":"Since 09:12 BST new checkout sessions have been prevented.\n\nBuyers with an open session within this time can continue to checkout as normal.\n\nWe’ve identified the issue and are rolling out a fix.","created_at":"2025-07-02T08:29:58Z","display_at":"2025-07-02T08:29:58Z","incident_id":"01JZ543JQQRV34PV6KAYJHJ1TN","status":"identified","updated_at":"2025-07-02T08:29:58Z"}]},{"id":"01JRSSRZP2BAP7SAG24FFM4TG0","name":"Intermittent timeouts","status":"resolved","created_at":"2025-04-14T09:23:36Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-04-14T09:46:32Z","impact":"minor","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01JRSV3016Z3KGTA9EJWX9M5M6","body":"Between 10:02 and 10:44 BST on 14th April there were intermittent timeouts causing logins and ticket purchases to fail until they were retried. Everything is now working as normal.","created_at":"2025-04-14T09:46:32Z","display_at":"2025-04-14T09:46:32Z","incident_id":"01JRSSRZP2BAP7SAG24FFM4TG0","status":"resolved","updated_at":"2025-04-14T09:46:32Z"},{"id":"01JRSSRZP2HSXFSHAGD2HCX8P4","body":"We are currently investigating reports of login and dashboard timeout issues affecting some customers and ticket buyers.","created_at":"2025-04-14T09:23:36Z","display_at":"2025-04-14T09:23:36Z","incident_id":"01JRSSRZP2BAP7SAG24FFM4TG0","status":"investigating","updated_at":"2025-04-14T09:33:34Z"}]},{"id":"01JRBJGAB3Z0CK8FC0QT674PK5","name":"PayPal checkout issue","status":"resolved","created_at":"2025-04-08T20:47:10Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-04-08T22:12:48Z","impact":"major","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01JRBQD3ZWYCHBHVCPRWXB12KY","body":"PayPal acknowledged that there were issues with checkout observed from 20:05 UTC until 22:42 UTC.","created_at":"2025-04-08T22:12:48Z","display_at":"2025-04-08T22:12:48Z","incident_id":"01JRBJGAB3Z0CK8FC0QT674PK5","status":"resolved","updated_at":"2025-04-08T22:12:48Z"},{"id":"01JRBPMZC2GZ1GDK1WWTV2AW0J","body":"PayPal have acknowledged an issue on their status page and are investigating.\n\nWe are not seeing any new issues with PayPal checkout on Ticket Tailor, but will continue to monitor until PayPal confirm it is resolved","created_at":"2025-04-08T21:59:37Z","display_at":"2025-04-08T21:59:37Z","incident_id":"01JRBJGAB3Z0CK8FC0QT674PK5","status":"monitoring","updated_at":"2025-04-08T21:59:37Z"},{"id":"01JRBJGAB30Q1DN2KQ6EMC4MYS","body":"We're currently investigating reports that there are issues with the PayPal checkout.","created_at":"2025-04-08T20:47:10Z","display_at":"2025-04-08T20:47:10Z","incident_id":"01JRBJGAB3Z0CK8FC0QT674PK5","status":"investigating","updated_at":"2025-04-08T20:47:10Z"}]},{"id":"01JQMZSG1KYK4GR4ADEHC8D59W","name":"Unable to view new orders on order page","status":"resolved","created_at":"2025-03-31T02:16:50Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-03-31T02:52:16Z","impact":"major","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01JQN1TC8VYETDKHVQW50JGZPB","body":"Order data is no longer delayed. The database that powers our orders list and reporting systems was behind. \n\nCheckout was un-impacted and customers were able to make orders.","created_at":"2025-03-31T02:52:16Z","display_at":"2025-03-31T02:52:16Z","incident_id":"01JQMZSG1KYK4GR4ADEHC8D59W","status":"resolved","updated_at":"2025-03-31T03:10:07Z"},{"id":"01JQMZSG1K22GK63D8486F7HZE","body":"New orders not appearing on the orders list, and reporting is out of date.","created_at":"2025-03-31T02:16:50Z","display_at":"2025-03-31T02:16:50Z","incident_id":"01JQMZSG1KYK4GR4ADEHC8D59W","status":"investigating","updated_at":"2025-03-31T03:07:16Z"}]},{"id":"01JMMBVQA9D45XGV0KTBPZC78D","name":"Delay in emails sending","status":"resolved","created_at":"2025-02-21T13:41:26Z","updated_at":"2026-03-11T15:45:36Z","resolved_at":"2025-02-21T13:38:00Z","impact":"none","page_id":"01J29714AF85CWHBWW38FT2GVB","incident_updates":[{"id":"01JMMBVQA9R4PB5MVEH2R7RNSQ","body":"Between 12:35 - 13:15 some emails (inc. broadcasts and tickets) were slower to reach your customers than usual due to infrastructure upgrades delaying emails sending.","created_at":"2025-02-21T13:41:26Z","display_at":"2025-02-21T13:38:00Z","incident_id":"01JMMBVQA9D45XGV0KTBPZC78D","status":"resolved","updated_at":"2025-02-21T13:41:26Z"}]}]}